Contact Us/FAQ

If you would like to contact us, please email customer service at



When will my package arrive? 

All tassels are handmade products that are made to order. The entire process from production to delivery takes 2 weeks (21 Business Days). If you haven't received your package after a full two weeks, please contact us for updates. 

What are your store/production hours?

The Garden Jewelry Store operates M-F 8 am to 6 pm. This means all production is done within these days and hours. Our production and administrative offices are closed on Saturday and Sunday. Live Chat/Customer service is open M-F 9 am-6 pm., For all questions on the weekends please email and it will be answered the next business day.


Do you offer clip ons?

We no longer offer "Clip Ons" for our customized earrings.